Former Chief Customer Officers, Chief Technology Officers, Global Partners from leading consulting firms, and Customer Experience Specialists — each bringing decades of hands-on leadership to the work we do together.
Former Chief Customer Officer at Travelers with over 25 years leading customer experience and insurance operations. Patent holder for process innovations. Built a national CX organization from the ground up and continues to advise top carriers on transformation strategy.
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A Customer Experience specialist who applies research-based methods to uncover meaningful patterns in agent, consumer, and employee behavior. Delanea designs frameworks for experience transformation across insurance and healthcare organizations.
Bill brings more than 25 years of P&C insurance expertise, leading business transformation teams in Commercial and Personal Insurance. Bill created the Business Insurance strategy, including business intelligence integration, product architecture and roadmap and digital transformation of the customer journey at Travelers. Bill is currently consulting on business transformation in healthcare and P&C insurance as well setting up data architecture for optimal use of AI and machine learning.
Bala is a seasoned leader in technology and management consulting with over 30 years of experience, including roles as Global Partner at Deloitte and Accenture, and as CTO and CIO at major enterprises. With over 25 years in the P&C Insurance industry, working with all top 10 carriers, he excels in leading business transformations, scaling operations, and delivering technology-driven solutions.
Over twenty years of P&C insurance experience spanning commercial and personal lines across U.S. and international markets. Nicole has led large-scale sales and distribution strategies, driving growth, agent engagement, and performance optimization for global carriers.
Bill brings more than 25 years of P&C insurance expertise. For a decade, he has been a Chief Underwriting Officer and led the auto product for Horace Mann and Travelers insurance companies. Bill has led large teams and driven superior results. Bill is currently consulting and advising large insurers on product innovation, systems implementations and data and analytics integrations.
25+ years Operations and Program Management Leader with a strong history of scaling organizational infrastructure within insurance, consumer research, education, and hospitality industries. Proven founder and builder of EdTech assessment systems and innovative survey solutions.
15+ years of experience in P&C insurance across service center, field, quality, and e-business environments, including leadership roles. She brings expertise in operations, diversity, equity, and inclusion, and talent acquisition at University Relations level with a focus on diverse hiring, and integrates a human-centered approach through her work as a Psychosynthesis life coach.
Over twenty years of experience building meaningful relationships and driving growth across healthcare, wellness, and service-based industries. Cadill has led business development and partnership strategies, helping organizations expand their reach, strengthen distribution channels, and unlock new revenue opportunities through high-impact collaborations and client engagement.
A Customer Success and graphic design professional with over a decade of experience in technical support, content development, and user experience. Jenna crafts thoughtful customer experiences, support systems, and digital content that connect people to technology in meaningful ways.
Determination, commitment, and a deep empathy for people drive Emily to build and contribute to broad visions for user experience that are informed by research and data. Emily’s areas of expertise include research, information architecture, UX design and design systems.
An award-winning communications leader with deep experience driving culture change and employee engagement. A creative storyteller, she simplifies complex business challenges into impactful programs that inspire and activate teams. Her expertise includes M&A communications, behavioral engagement strategies, and corporate rebranding for organizations such as Cigna, AIG, and IBM.